Cubic Zirconia, cz jewelry by CubicJewelry.com

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Return Policy*

We hope your jewelry purchase has exceeded your expectations. However, if you would prefer an exchange or refund, you may return your item within 10 days of its shipment for a Full Refund, less shipping fees. Or exchange it within 15 days.

We must have the merchandise back within 10 days for full refund starting the calendar day you receive the jewelry, or within 15 days for an exchange.

Refunds will only be credited in the same manner as the original payment. For credit card purchases, the refunds will be posted to the original card that was used for the purchase. No exceptions. Refunds are generally issued in 5 to 10 business days.

All jewelry at CubicJewelry.com are handset and are made with 14 karat, 18 karat and platinum 950 (Solid Gold or Platinum) All jewelry manufactured in fully equipped factory from A to Z

We are the only manufacturer who offers White Gold Or Yellow Gold (NO EXTRA COST)

Also pick your center stone from .50 carat to 3 carat any 7 shapes at no extra cost.

All jewelry also available in solid platinum 950 or 18 karat gold.

Our ladies and men's rings are available in 1/4 and 1/2 sizes from 3 to 15.

All jewelry also available with your birthstone or any other lab created gemstone. No extra charge.Info?

Shipping charges are not refundable .Shipped with FedEx, USPS, UPS

CubicJewelry will not charge your credit card until the day we ship it.

CubicJewelry jewelry is stamped 14 karat, 18 karat or Platinum 950. We do not stamp CZ .

Clearance Items ( 10 days for full refund starting the day you receive your jewelry. After 10 days 15 days exchange policy).

All ladies rings size 5 and below and size 9 and over is considered special order. There will be restocking fee of 20% if returned for refund.

Platinum & 18 Karat Jewelry ( There will be 20% restocking fee on all platinum & 18k jewelry if order returned or canceled).

All eternity rings are special order there will be no refund or exchange.

All merchandise ordered for viewing purposes there will be 20% restocking fee.

All orders will qualify one time exchange and there will be no refunds after exchange.

This return policy applies on all orders placed online or via phone.

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Accepting Returns
We accept returns for refunds or exchanges on all jewelry. Items that have been worn, resized, engraved, (unless engraved incorrectly by CubicJewelry), or altered or damaged in any way cannot be accepted for return. If a piece engraved by CubicJewelry was not engraved with the letters specified in your order, we will send you a new item engraved with the correct letters. Items will only be accepted if they are returned with all of the original packaging materials and documentation, as specified below.

For questions regarding returns from outside the United States, please call a CubicJewelry customer service associate at 213-891-1553

Exchanging Your Order
Exchanges are simple. You can return your jewelry item within 15 days of shipment , to exchange it for another jewelry same amount or more. For a store credit we will issue you credit for the price of the item (minus any additional shipping upgrades you may have purchased). You can apply this credit to the purchase of any other selection of your choice. If you have any questions about our return procedure, please don't hesitate to contact us.Please note exchanges 1 time only. After exchange there will be no refunds. Shipping charge will apply for all exchanges. All jewelry must be exchanged for jewelry only.

Returning Your Order
CubicJewelry merchandise is very valuable and requires that we take special precautions in shipment. To return a jewelry item to CubicJewelry, follow the checklist below: Shipping Fees are Non Refundable.

All items ordered three or more there will be restocking fee of 20% if returned for refund.

Call or email CubicJewelry customer service at RMA@CubicJewelry.com or 213-891-1553 for a Return Authorization Code.
secure your jewelry inside the original jewel box or bag. Fill out the reverse form.
Make sure to include all packaging, including any protective wrapping.
Place it all inside a small cardboard shipping box, and secure it.
A return box may have been included in your original package. You can also use a box from you local Post Office. Paper mailing tape is required so that ink stamps will print on your package.

Write your Return Authorization Code on the back of the invoice that came with your Packing Slip. If you do not have a Returns Label, just write the Return Authorization Code on the box next to the shipping address. All packages returned without (RMA) Return Authorization Number will be refused or returned back to sender.

Ship the item to:
CubicJewelry Inc.
611 wilshire blvd suite 700
Los Angeles, Ca 90017
Ship the item by registered U.S. mail, fully insured for the value of the item.
Please request a return receipt for your records. (Note: FedEx� will not insure valuable jewelry.)

We will notify you once we've received and processed your returned item. If you request a refund, your account will be credited within three days of this notification. Refund will appear on your next statement. (Please note that any unauthorized, improperly packaged, or non-insured returns will be returned to sender.)

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